Frequently Asked Questions

Where are you based?

We’re based in Broughton Astley, Leicestershire, East Midlands, England, UK.
Do you have a shop?

Unfortunately we’re currently just an online boutique.
Can I visit the address provided on the website?

No, unfortunately that address is our personal address – and it isn’t covered for public/customer insurance.
How long will it take to get my order?

We ship our lovely products out on a 48 hour service. But please allow 3-5 working days for your item to be processed and shipped in the UK. This is taking slightly longer during the pandemic as we operate on skeleton staff and Royal Mail are even busier. Please be aware some of our products may be on backorder – but it will state this on the page when ordering and you will get confirmation of this in your email.
Is it safe to buy online?

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our website encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.